Frequently Asked Questions

If this is your first experience with agency work or if you are not from WA, you’ll probably have some questions. Hopefully you will find many of the answers you are looking for here. If not, please feel free to give us a call or e-mail. We would love to hear from you.

1. How do I apply?
2. What do I bring to the interview?
3. When can I start work?
4. Which hospitals can I get work at?
5. Do I have a choice as to which hospital I go to?
6. What do I wear?
7. Is there much work?
8. What shifts are available?
9. Can I refuse work?
10. Are pre-bookings available?
11. Can I self book?
12. When do I get paid?
13. Do you pay superannuation?

How do I apply?

It’s very easy. Simply make an appointment to come to our office where you can complete all the necessary paperwork. Our online application also gives you the option of forwarding most of your information to us before we meet. The interview process takes about 45 minutes and is fairly informal. It gives us a chance to meet you, find out what exactly you are looking for and gives you an opportunity to meet the team.

What do I bring to the interview?

The following is a checklist of items to bring to the interview.

• Copy of your nursing registration
• Copy of your criminal record screening clearance card
• Names of two professional referees
• Bank account number and BSB
• Superannuation details
• Tax file number
• Evidence of current basic life support competency
• Evidence of current manual handling competency
• MRSA clearance
• Copies of working visa (where applicable)

When can I start work?

After the interview is completed, references checked and application forms processed you can pretty much start straight away. Simply tell us your preferences of hospitals, days and shifts and we will organize the rest.

Which hospitals can I get work at?

A.C.E.S. can provide you with work in all of Perth’s major private and public metropolitan hospitals. To explore in more detail the different hospitals that we cater. If you are looking for a rural destination we can also assist. There are many regional WA nursing placements available.

Do I have a choice as to which hospital I go to?

Absolutely! A.C.E.S. encourage our staff to inform us of their preferences. We want our nurses to have the flexibility in choosing where and when they work and to be comfortable in the work environment in which they are placed. Your choices are extremely valuable to us so never hesitate to let us know if you like a particular hospital or ward or are keen to broaden your horizons.

What do I wear?

We provide you with at least one uniform to get you started from a choice of styles. Staff must provide their own navy skirt or trousers and enclosed non-slip shoes. Jewellery must be kept to a minimum and all staff are required to maintain a professional standard of dress. Your nursing identification badge provided by A.C.E.S. should be worn at all times.

Is there much work?

It is widely recognised that there is a significant shortage of nursing staff and therefore there is always nursing work available in Perth and wider WA. Staff find that work is never hard to come by in the WA nursing industry.

What shifts are available?

The standard shift times are as follows.
Morning Shift: 0700-1330 hrs
Afternoon Shift: 1500-2130 hrs
Night Duty: 2115-0715 hrs

These hours may slightly differ depending on each hospital. When you are booked, you will be informed of the specific hours of that booking. It may also be possible to negotiate starting and finishing times depending on the hospital and their requirement at the time.

Can I refuse work?

Yes! Agency work is about flexibility; therefore if you are offered a shift that does not suit your availability or preferences, you can most definitely refuse that shift. The ACES team will only call you if you have made yourself available or given us instructions otherwise. If you do need to cancel a shift due to unforeseen circumstances we do ask that staff give us adequate notice so that we have enough time to find someone to replace you.

Are pre-bookings available?

There are many pre-bookings available in a variety of the hospitals we service. The pre-booking system allows you to plan ahead in terms of structuring your agency work. Hospitals do however have the right to cancel pre-bookings up to two hours before the commencement of the shift. In these circumstances A.C.E.S. will immediately endeavor to find you a replacement shift so that you do not miss out on work.

Can I self book?

Shifts can be negotiated between you and the hospital directly however it is necessary for us to confirm the booking with both you and hospital. It is therefore appreciated if staff ensure they notify the office of any self booked or change in their hours worked. Most importantly this ensures you receive the correct pay.

When do I get paid?

You no longer have to wait for fortnightly payments. A.C.E.S does their pay run on a weekly basis. All shifts worked in the previous week are paid on Monday, therefore even if you work a Sunday night shift you get paid on Monday.

Do you pay superannuation?

Yes! Superannuation is paid in addition to your quoted rate of pay. If you earn more than $450.00 in a month you are eligible for superannuation payments at a rate of 9%. A.C.E.S. is happy to forward your superannuation to the fund of your choice alternatively we utilize Hesta as a preferred fund. We do not lock you into a fund that we have chosen, but once again give you the choice. Please note however that many government superannuation funds do not allow private employers to contribute to their fund.

We hope that some of your questions have been answered. If you have other important questions that you would like to ask, please do not hesitate to give us a call on 9444 1688 or email us at info@acesnursing.com.au Maybe we could add your questions to our website.